Thursday, April 11, 2013

FCC Demands Accountability From Long-Distance Providers for Rural Call Completion


FCC announced that Level 3 Communications, LLC, a telecommunications provider out of Colorado, will pay a voluntary $975,000 fine to the U.S. Treasury for not completing calls to rural communities.

This announcement is a positive development for rural consumers and their loved ones who have suffered the frustration or fear of a call not completing because of circumstances beyond their control. It also marks an important milestone in NTCA’s (a rural broadband organization of which PTCI is a member) two years-plus campaign to find a solution to this problem, which has included numerous meetings with FCC staff, several Capitol Hill briefings, call completion test projects conducted with our rural allies and a successful effort by Sen. Tim Johnson (D–S.D.) to seek swift action via a letter to FCC Chairman Julius Genachowski that won the support of more than 30 senators. Today’s action not only shows the commission intends to be serious about holding companies accountable for carrying out their fundamental duty as telecommunications providers; it also displays that the commission recognizes the threats persistent call failures pose to public safety and the general well-being of rural Americans.

NTCA hopes that this announcement is the first of many to come as the FCC seeks to send a message regarding the integrity and reliability of the nation’s telecommunications networks. With continued vigilance and the commission’s intervention, there may come a time when these kinds of actions are no longer needed. But we are certainly not there yet. Therefore, in the coming weeks and months we plan to continue holding discussions with commissioners and members of Congress to lead the way forward on this issue. We also plan to file formal comments on the notice of proposed rulemaking issued last month exploring new rules and data collection efforts to combat rural call failures on a systemic basis.

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